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Frequently asked questions
I cannot install the extension, I see “Price not available”
Your country does not allow international payments for Google Chrome extensions. You must install a VPN. We recommend the following chrome extension Once you install it, click on the extension icon on top of the browser and set your country to the United States. Reload the extension page.
I am not able to connect my store, the extension is displaying a red error message
Follow these steps, and try to connect again.
1- Be sure you are using the latest version of the chrome extension. This can be found on the chrome extension page.
2- Set permalink configuration. Go to WordPress -> setting -> permalink and select post name checkbox (The default configuration will not work).
3- Be sure to use the HTTP or HTTPS protocol (www will not work)
4- Deactivate all third-party plugins, especially security plug-ins, such as All-in-one Security, WP Cerber, etc., cache plugins, and try again.
Deactivate ALL third-party extensions (for example AdBlock, VPN extensions, etc.)
I am able to connect but I cannot import products, I see "oops error"
1- Check that you have successfully connected to your store (you can check this by going to any product page) you should see a button 'connected successfully.'
2- Check that you have read/write permissions for the keys client key and secret key.
3- Check that the product does not contain so many variations (more than 30) or more than (20 pictures)
4 - If none of this works, please send us an email to , and we will give you special support to fix your issue.
Can I connect to another store I own?
This is not possible. You can import a product to one store at a time. The license is valid for all stores you own.
(*) importing a product to a different store at the same time can be done on a special request which is not free.
Can I import one product to different websites at the same time?
This is not possible, you can import a product at a time
Note: (can be done as a custom service, send us an email to wooebayimporter)
What is the difference between a simple product and a variable product?
A simple product is a product without variations.
A variable product is a product with variations.
Can I import images within reviews?
No, but it will be available on future releases.
How to set price formula?
Price Formula: All products imported to your store appear with their original prices. To get profit from your business, you need to determine pricing rules and set markups/margins.
To add a new pricing markup rule, click 'set Price formula.' A new tab will appear, select Supplier Cost Range Min Max on the left side and enter the value of these fields. On the right side, you can define mathematical expressions. Examples:
1.2 * (2 + 4.5)
2 * 4 * 0.9
0.99 + 15
3 + 10
The output of this formula will be multiplied by the original product price.
You can define as many intervals as you want. If you need additional rules for your formula, you can add the interval button. Once you finish defining the price formula, you can save the formula for future use.
The price formula will be applied automatically, and the user still can edit the price manually after that.
The user can also see the used formula on the top of the variation tab for variable products and on top of the general tab for simple products.
If the user wants to edit the price, they can do that or define a new formula
(The user needs to reload the page to get the updated formula)
How to change the currency ?
To change your shop currency settings, go to: WooCommerce > Settings > General > Currency Options and select your desired currency from the Currency drop down.
Why am I getting a “woocommerce_product_invalid_image_id” error?
1- Disable W3 Total Cache or any other cache plugin
2- Disable Cloudflare
3- Deactivate ALL third-party extensions (for example AdBlock, VPN extensions, etc.)
4- Go to WooCommerce -> Status -> Max upload size and check your 'Max upload size': If it is 2MB, or less, set it to something bigger (25MB)
I have a special requirement, can you help me to do it?
Yes, please use the contact us form to send us your requirements, we will get back to you with our proposal.